FTS USA

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FTS USA Brings decades of combined leadership experience to deliver exceptional service in the telecommunications industry.  Our services include broadband cable television installation, complete construction services, fiber to the premise and home automation.   We also offer a suite of commercial services that includes digital signage, inside plant installation and service as well as communications infrastructure overhaul.

 

 FTS USA | Paramount Telecommunications Installation and Support

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FTS USA, a UniTek Global Services Company, provides telecommunication engineering services, broadband cable television installation, inside/outside plant construction and maintenance, fiber optic splicing, home automation installation and service as well as turn-key fiber to the premise deployment to the ever evolving telecommunications industry. FTS also offers installation and support of enterprise business solutions with services including voice, video, broadband, security, network services and digital signage.  FTS is one of the largest telecom fulfillment providers in the United States, operating nearly 30 markets for Comcast, Charter and many regional telecommunications providers.   Our strong track record of service has allowed us to partner with emerging technology providers such as Vivint, Techlink and Asurion among others.

We are poised to serve as new technologies and products are changing content distribution. Over 49 million U.S. homes now average 7.8 video-capable connected devices. With consumption of video on mobile platforms on the rise, the amount of total TV viewing time has continuously increased. As a trusted partner, FTS continually optimizes its presence in our service areas according to customer needs and the competitive environment.

As a premier outsourcing provider, we manage your technology installation, maintenance, disconnect and customer services, including:

  • New and replacement Drop Lines To The Premise(fiber and coax)
  • Set Top Box Installation
  • Cable Modem Installation
  • Voice Over Internet Protocol (VoIP) Setup
  • Upgrading Existing Customers
  • MDU/Commercial Pre-wire and Re-wire
  • Disconnections
  • Equipment Pickup
  • Provisioning of Additional Outlets
  • Upgrading to High Definition or Other Digital Services
  • Home Security and Automation
  • Other In-home Services

 

Our Unique Advantages – Your Complete Solution

  • Telecommunications technology is evolving rapidly and we stay apprised of industry trends.
  • We support Cloud and IP-based platforms.
  • Knowledgeable in Next Generation business solutions and user interfaces.
  • We partner with our customers on “Gig to the Home” initiatives.
  • We offer a unique ability to connect all solutions to the growing wireless network outside the home.
  • We track key performance indicators to manage and implement best practices.
  • Our focus is on technician training, safety, retention and performance.
  • We pride ourselves by continually upgrading our vehicles with new environmentally friendly fuel-efficient models and100% of our fleet is on Global Positioning Service (GPS) for efficient route planning and dispatch, and ultimately customer service.

 

We realize that our every action influences the branding and public image of the clients we serve, and we strive to deliver excellence in every customer interaction.  We look forward to serving the evolving needs of telecommunications end-users with unparalleled installation, upgrade and maintenance services for new and existing customers.

Dear Valued Customer,

As the President of FTS USA, your authorized installation and service provider for Comcast, Charter and many regional providers, I am committed to providing you with the highest quality customer service possible. I want to thank you for allowing us to come into your home to address your cable, internet, telephone or home automation needs.

 If for any reason you feel you did not receive the highest quality customer service from our Company and you are not satisfied with your installation or service, please contact our Executive Office using the email provided or our Corporate office address provided below. We greatly value all feedback, both positive and negative, as it helps us provide the best customer service possible as well as recognize our employees who provide excellent service.

 You can be assured that someone from my senior staff or I will contact you immediately should you have any concerns with your installation or service visit experience. Please be sure to include your phone number, account number, and your preferred contact information so that we may rapidly respond to you.

FTS USA CONTACT INFORMATION
2010 Renaissance Blvd.
King of Prussia, PA 19406 Email:  president@ftsusa.net

 Thank you again for being a valuable customer. We recognize that you have a choice in television, internet, phone and home automation service providers and we appreciate your business.

 Sincerely,

Patrick McDonnell

President of FTS USA, LLC